Customer Success Manager

ROLE: Customer Success Manager

REPORTING TO: Head of Customer Success

Salary – £38-42K

LOCATION: Holywood, Northern Ireland

Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing ‘tech for good’ business.

As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly — driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.

We’re looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment.

In this role, you’ll help customers unlock the full value of our Clients’ platform — supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.

Responsibilities:

· Build key relationships with customers throughout their journey, acting as a trusted strategic advisor

· Through in depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals

· Take ownership of the onboarding process for new customers, including training

· Undertake quarterly or 6 monthly account management meetings with your designated customers

· Field inbound customer queries from your customers, proving a high level of customer service

· Providing customer feedback to the wider commercial and tech functions to help with product and business developments

· Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.

Key Criteria:

· 3 years’ experience in customer success, account management or related role

· Proven track record upselling opportunities to current accounts

· Commercially minded & inquisitive, capable of understanding client’s business needs & providing solutions

· Effective rapport builder and strategic thinker

· Keen interest in CSR/social value

If you’re passionate about creating meaningful change through technology and enjoy building lasting customer relationships, we’d love to hear from you.